Refund policy

Intimate Desires Adult Refund Policy

Last Updated: July 1, 2023

Due to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Manufacturer Defectives (must be reported within 30 days)

  • Place a new web order for defective merchandise.
  • Once we establish defective product we will credit.

Returned/Refused

  • These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will credit.
  • If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
  • Notifications of viable returns will be marked on the website only.
  • USPS Economy service returned or refused orders will be billed to you. We are billed for returns.
  • It is the customers responsibility to reship with the corrected address.
  • If shipment is returned again there will be a 15% restocking fee added.

Wrong Item/Shortages (Must be reported within 48 hours from ROG)

  • If a wrong order or item is received please contact us at support@intimatedesiresadult.com with the order # and explain the issue.
  • If there were shortages email support@intimatedesiresadult.com with the order # and items that were short by product # or description.
  • Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
  • We will reship the correct items.

Lost/Stolen

  • We are not responsible for orders once they have left our warehouse.
  • If there is a tracking #, the order has been put on a skid and has left our building.
  • If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim. Please follow up with our customer service department.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@intimatedesiresadult.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@intimatedesiresadult.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.